9 Live Talk Solutions for Petite Businesses
Want more satisfied customers? Using live talk software can keep customers pleased, while helping you grow your business online.
Live talks provide prompt, on-demand customer support right on your website, providing you an chance to instantly address customer concerns, reaction questions and even close sales before customers click away. In addition to speeding up customer support, live talk systems let you monitor visitor behavior to provide personalized service, convert browsers into paying customers and improve your website to increase sales.
Many live talk solutions, however, aren’t made for puny business. They primarily target large enterprises, making them too sophisticated and unaffordable for startups and entrepreneurs. Instead, here are nine live talk solutions that suggest big business features on a petite business budget. [See Related Story: Best Business Phone Systems]
1. Unspoiled Talk
Looking to boost sales with live talk? Unspoiled Talk aims to make customers blessed and turn leads into sales. Unspoiled Talk offers individual engagement with customers and the capability to talk with numerous customers at the same time. Reps can also customize their talk boxes and provide canned responses for common questions, making it lighter to provide quality customer support. Other features include visitor analytics, real-time reporting, talk histories, contact management and more. Unspoiled Talk can also integrate with devices businesses already use, such as web builders like WordPress, Squarespace, Weebly, GoDaddy and Shopify, and solutions like Zapier, Infusionsoft, Google Analytics and HubSpot. Unspoiled Talk is free with unlimited users and unlimited talks, as well as customization, transcripts and use on up to three websites. Pro accounts are $99 and come with the same features athte free version, but adds realtime analytics, visitor tracking, SMS notifications and can be used on unlimited websites.
Two. LiveHelpNow
Businesses can choose from a standalone live talk service or as part of an on-demand customer support bundle. LiveHelpNow offers an entire suite of call management and ticket-based email help combined with a sturdy live talk service. The live talk service comes with a comprehensive set of features, including automatic call routing — so customers are taken to the right department, such as general support, billing, sales or tech support — agent monitoring, document sharing, mobile access, real-time foreign language translation and reporting. In addition to live talk, LiveHelpNow also offers live text support as part of its chat-based customer service platform. LiveHelpNow starts at $21 per month for per agent. A free 30-day trial is also available.
Three. LiveEngage by LivePerson
Live talk is all about making support more convenient for customers. If you're looking for a supple solution, check out LivePerson. The company's LiveEngage live talk software lets customers contact you on both your website and their mobile phones using an app (iOS and Android) or via mobile Web. The product is also scalable, so you can choose different plans and services as your business's needs grow. Features include the capability to resume conversations — for example, if their Internet connection drops and the talk finishes — and view real-time progress to see if issues have been resolved. Customers can also leave feedback, rate the representative they chatted with and score their satisfaction at the end of each talk session. LiveEngage plans commence at $49 per month.
Four. My LiveChat
Most live talk providers require a monthly subscription, but if you'd like to give live talks a test drive, free is always a good place to begin. My LiveChat offers a free live talk that doesn't compromise on key features. In addition to real-time visitor monitoring to help personalize talk sessions, My LiveChat also makes live talks more efficient by letting agents hold numerous talk sessions at a time, send pre-written responses to frequently asked questions, keep talk histories and send email transcripts. My LiveChat is also customizable to fit your brand, permitting you to upload your logo to emerge on instant messages and customize greetings and other automated messages.
Five. Olark
Having utter control of live talks is key to delivering quality customer support. Olark's Targeted Talk feature lets talk representatives both control how many talks are received and select which customers to talk with, for example, to prioritize cart abandonment prevention or to boost sales. The software also provides key information reps need, such as which page a customer is viewing, their browsing history on the website and how long they have been on the website. With this information, talk representatives are fully tooled to provide excellent service and close sales. Olark starts at $15 a month.
6. ClickDesk
Live talk doesn't have to be limited to instant messages. ClickDesk offers an enterprise level live talk system at a petite business-friendly price. Make customers more satisfied by letting them choose how they want to receive support, whether it's through the traditional live talk pop-up on your website, Voice over Internet Protocol (VoIP) voice talks or movie calls (none of which require any extra installations on the customer's part). Agents can also choose to reaction customers using ClickDesk's live talk portal or using Google Hangouts. ClickDesk starts at $12.99 per month. A free version is also available, but is limited to one agent and voice talks.
7. WhosOn
In addition to providing instant customer support, live talk software can also help you grow your business using customer data. The WhosOn live talk system lets you lightly monitor individual visitor behavior on your website, so you can track their "journey" as they browse. For example, agents can pinpoint those who are simply looking at different products and may need help determining, as well as those who are already in the checkout process, but may be hesitating or having trouble with the purchase. Doing so can help target customers to close sales — the company claims to reduce cart abandonment by ten percent — reduce bounce rates and give you an idea of how to improve your website. Contact WhosOn for a custom-made pricing quote. A free trial is also available.
8. SnapEngage
Need a live talk system that works with your workflow? SnapEngage integrates with your workflow, streamlining customer service with other parts of your operations. From productivity to social, SnapEngage connects to more than twenty business apps. These include customer relationship management (CRM) software Salesforce, Microsoft Dynamics and Highrise; helpdesk systems Zendesk, Desk.com and UserVoice; and collaboration and project management apps Basecamp, Join.me and Jira. Businesses can also talk with customers directly from their Facebook page. SnapEngage starts at $60 per month.
9. Zoho SalesIQ
Not only can customers instantly talk with representatives through Zoho SalesIQ, but it lets you better track who your customers are. It includes geolocation tracking data. It also integrates with Zoho's CRM to suggest better go after up created by proactive and automated triggers. The company claims set up takes two minutes and can be customized to suit your needs. The basic plan for two users is free and can track and engage up to Five,000 visitors per month with one hundred talk sessions per month and thirty days of storage. The Basic plan goes for $17 per month, and that supports three users, 1,000 talk sessions and unlimited storage.
Editor's Note: Looking for CRM software for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a multitude of vendors for free:
Sara is a tech writer with a background in business and marketing. After graduating from UC Irvine, she worked as a copywriter and blogger for nonprofit organizations, tech labs and lifestyle companies. She embarked freelancing in two thousand nine and joined Business News Daily in 2013. Go after Sara Angeles on Twitter @sara_angeles.
8 Live Talk Solutions for Puny Businesses
9 Live Talk Solutions for Puny Businesses
Want more satisfied customers? Using live talk software can keep customers pleased, while helping you grow your business online.
Live talks provide swift, on-demand customer support right on your website, providing you an chance to instantaneously address customer concerns, reaction questions and even close sales before customers click away. In addition to speeding up customer support, live talk systems let you monitor visitor behavior to provide personalized service, convert browsers into paying customers and improve your website to increase sales.
Many live talk solutions, however, aren’t made for petite business. They primarily target large enterprises, making them too elaborate and unaffordable for startups and entrepreneurs. Instead, here are nine live talk solutions that suggest big business features on a puny business budget. [See Related Story: Best Business Phone Systems]
1. Unspoiled Talk
Looking to boost sales with live talk? Unspoiled Talk aims to make customers glad and turn leads into sales. Unspoiled Talk offers private engagement with customers and the capability to talk with numerous customers at the same time. Reps can also customize their talk boxes and provide canned responses for common questions, making it lighter to provide quality customer support. Other features include visitor analytics, real-time reporting, talk histories, contact management and more. Unspoiled Talk can also integrate with contraptions businesses already use, such as web builders like WordPress, Squarespace, Weebly, GoDaddy and Shopify, and solutions like Zapier, Infusionsoft, Google Analytics and HubSpot. Unspoiled Talk is free with unlimited users and unlimited talks, as well as customization, transcripts and use on up to three websites. Pro accounts are $99 and come with the same features athte free version, but adds realtime analytics, visitor tracking, SMS notifications and can be used on unlimited websites.
Two. LiveHelpNow
Businesses can choose from a standalone live talk service or as part of an on-demand customer support bundle. LiveHelpNow offers an entire suite of call management and ticket-based email help combined with a sturdy live talk service. The live talk service comes with a comprehensive set of features, including automatic call routing — so customers are taken to the right department, such as general support, billing, sales or tech support — agent monitoring, document sharing, mobile access, real-time foreign language translation and reporting. In addition to live talk, LiveHelpNow also offers live text support as part of its chat-based customer service platform. LiveHelpNow starts at $21 per month for per agent. A free 30-day trial is also available.
Trio. LiveEngage by LivePerson
Live talk is all about making support more convenient for customers. If you're looking for a nimble solution, check out LivePerson. The company's LiveEngage live talk software lets customers contact you on both your website and their mobile phones using an app (iOS and Android) or via mobile Web. The product is also scalable, so you can choose different plans and services as your business's needs grow. Features include the capability to resume conversations — for example, if their Internet connection drops and the talk finishes — and view real-time progress to see if issues have been resolved. Customers can also leave feedback, rate the representative they chatted with and score their satisfaction at the end of each talk session. LiveEngage plans commence at $49 per month.
Four. My LiveChat
Most live talk providers require a monthly subscription, but if you'd like to give live talks a test drive, free is always a good place to begin. My LiveChat offers a free live talk that doesn't compromise on key features. In addition to real-time visitor monitoring to help personalize talk sessions, My LiveChat also makes live talks more efficient by letting agents hold numerous talk sessions at a time, send pre-written responses to frequently asked questions, keep talk histories and send email transcripts. My LiveChat is also customizable to fit your brand, permitting you to upload your logo to show up on instant messages and customize greetings and other automated messages.
Five. Olark
Having utter control of live talks is key to delivering quality customer support. Olark's Targeted Talk feature lets talk representatives both control how many talks are received and select which customers to talk with, for example, to prioritize cart abandonment prevention or to boost sales. The software also provides key information reps need, such as which page a customer is viewing, their browsing history on the website and how long they have been on the website. With this information, talk representatives are fully tooled to provide excellent service and close sales. Olark starts at $15 a month.
6. ClickDesk
Live talk doesn't have to be limited to instant messages. ClickDesk offers an enterprise level live talk system at a petite business-friendly price. Make customers more satisfied by letting them choose how they want to receive support, whether it's through the traditional live talk pop-up on your website, Voice over Internet Protocol (VoIP) voice talks or movie calls (none of which require any extra installations on the customer's part). Agents can also choose to reaction customers using ClickDesk's live talk portal or using Google Hangouts. ClickDesk starts at $12.99 per month. A free version is also available, but is limited to one agent and voice talks.
7. WhosOn
In addition to providing instantaneous customer support, live talk software can also help you grow your business using customer data. The WhosOn live talk system lets you lightly monitor individual visitor behavior on your website, so you can track their "journey" as they browse. For example, agents can pinpoint those who are simply looking at different products and may need help determining, as well as those who are already in the checkout process, but may be hesitating or having trouble with the purchase. Doing so can help target customers to close sales — the company claims to reduce cart abandonment by ten percent — reduce bounce rates and give you an idea of how to improve your website. Contact WhosOn for a custom-made pricing quote. A free trial is also available.
8. SnapEngage
Need a live talk system that works with your workflow? SnapEngage integrates with your workflow, streamlining customer service with other parts of your operations. From productivity to social, SnapEngage connects to more than twenty business apps. These include customer relationship management (CRM) software Salesforce, Microsoft Dynamics and Highrise; helpdesk systems Zendesk, Desk.com and UserVoice; and collaboration and project management apps Basecamp, Join.me and Jira. Businesses can also talk with customers directly from their Facebook page. SnapEngage starts at $60 per month.
9. Zoho SalesIQ
Not only can customers instantly talk with representatives through Zoho SalesIQ, but it lets you better track who your customers are. It includes geolocation tracking data. It also integrates with Zoho's CRM to suggest better go after up created by proactive and automated triggers. The company claims set up takes two minutes and can be customized to suit your needs. The basic plan for two users is free and can track and engage up to Five,000 visitors per month with one hundred talk sessions per month and thirty days of storage. The Basic plan goes for $17 per month, and that supports three users, 1,000 talk sessions and unlimited storage.
Editor's Note: Looking for CRM software for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a diversity of vendors for free:
Sara is a tech writer with a background in business and marketing. After graduating from UC Irvine, she worked as a copywriter and blogger for nonprofit organizations, tech labs and lifestyle companies. She commenced freelancing in two thousand nine and joined Business News Daily in 2013. Go after Sara Angeles on Twitter @sara_angeles.
8 Live Talk Solutions for Puny Businesses
9 Live Talk Solutions for Petite Businesses
Want more satisfied customers? Using live talk software can keep customers sated, while helping you grow your business online.
Live talks provide quick, on-demand customer support right on your website, providing you an chance to instantly address customer concerns, reaction questions and even close sales before customers click away. In addition to speeding up customer support, live talk systems let you monitor visitor behavior to provide personalized service, convert browsers into paying customers and improve your website to increase sales.
Many live talk solutions, however, aren’t made for puny business. They primarily target large enterprises, making them too complicated and unaffordable for startups and entrepreneurs. Instead, here are nine live talk solutions that suggest big business features on a petite business budget. [See Related Story: Best Business Phone Systems]
1. Unspoiled Talk
Looking to boost sales with live talk? Unspoiled Talk aims to make customers glad and turn leads into sales. Unspoiled Talk offers individual engagement with customers and the capability to talk with numerous customers at the same time. Reps can also customize their talk boxes and provide canned responses for common questions, making it lighter to provide quality customer support. Other features include visitor analytics, real-time reporting, talk histories, contact management and more. Unspoiled Talk can also integrate with implements businesses already use, such as web builders like WordPress, Squarespace, Weebly, GoDaddy and Shopify, and solutions like Zapier, Infusionsoft, Google Analytics and HubSpot. Unspoiled Talk is free with unlimited users and unlimited talks, as well as customization, transcripts and use on up to three websites. Pro accounts are $99 and come with the same features athte free version, but adds realtime analytics, visitor tracking, SMS notifications and can be used on unlimited websites.
Two. LiveHelpNow
Businesses can choose from a standalone live talk service or as part of an on-demand customer support bundle. LiveHelpNow offers an entire suite of call management and ticket-based email help combined with a sturdy live talk service. The live talk service comes with a comprehensive set of features, including automatic call routing — so customers are taken to the right department, such as general support, billing, sales or tech support — agent monitoring, document sharing, mobile access, real-time foreign language translation and reporting. In addition to live talk, LiveHelpNow also offers live text support as part of its chat-based customer service platform. LiveHelpNow starts at $21 per month for per agent. A free 30-day trial is also available.
Trio. LiveEngage by LivePerson
Live talk is all about making support more convenient for customers. If you're looking for a limber solution, check out LivePerson. The company's LiveEngage live talk software lets customers contact you on both your website and their mobile phones using an app (iOS and Android) or via mobile Web. The product is also scalable, so you can choose different plans and services as your business's needs grow. Features include the capability to resume conversations — for example, if their Internet connection drops and the talk finishes — and view real-time progress to see if issues have been resolved. Customers can also leave feedback, rate the representative they chatted with and score their satisfaction at the end of each talk session. LiveEngage plans commence at $49 per month.
Four. My LiveChat
Most live talk providers require a monthly subscription, but if you'd like to give live talks a test drive, free is always a good place to embark. My LiveChat offers a free live talk that doesn't compromise on key features. In addition to real-time visitor monitoring to help personalize talk sessions, My LiveChat also makes live talks more efficient by letting agents hold numerous talk sessions at a time, send pre-written responses to frequently asked questions, keep talk histories and send email transcripts. My LiveChat is also customizable to fit your brand, permitting you to upload your logo to show up on instant messages and customize greetings and other automated messages.
Five. Olark
Having utter control of live talks is key to delivering quality customer support. Olark's Targeted Talk feature lets talk representatives both control how many talks are received and select which customers to talk with, for example, to prioritize cart abandonment prevention or to boost sales. The software also provides key information reps need, such as which page a customer is viewing, their browsing history on the website and how long they have been on the website. With this information, talk representatives are fully tooled to provide excellent service and close sales. Olark starts at $15 a month.
6. ClickDesk
Live talk doesn't have to be limited to instant messages. ClickDesk offers an enterprise level live talk system at a puny business-friendly price. Make customers more satisfied by letting them choose how they want to receive support, whether it's through the traditional live talk pop-up on your website, Voice over Internet Protocol (VoIP) voice talks or movie calls (none of which require any extra installations on the customer's part). Agents can also choose to response customers using ClickDesk's live talk portal or using Google Hangouts. ClickDesk starts at $12.99 per month. A free version is also available, but is limited to one agent and voice talks.
7. WhosOn
In addition to providing instant customer support, live talk software can also help you grow your business using customer data. The WhosOn live talk system lets you lightly monitor individual visitor behavior on your website, so you can track their "journey" as they browse. For example, agents can pinpoint those who are simply looking at different products and may need help determining, as well as those who are already in the checkout process, but may be hesitating or having trouble with the purchase. Doing so can help target customers to close sales — the company claims to reduce cart abandonment by ten percent — reduce bounce rates and give you an idea of how to improve your website. Contact WhosOn for a custom-made pricing quote. A free trial is also available.
8. SnapEngage
Need a live talk system that works with your workflow? SnapEngage integrates with your workflow, streamlining customer service with other parts of your operations. From productivity to social, SnapEngage connects to more than twenty business apps. These include customer relationship management (CRM) software Salesforce, Microsoft Dynamics and Highrise; helpdesk systems Zendesk, Desk.com and UserVoice; and collaboration and project management apps Basecamp, Join.me and Jira. Businesses can also talk with customers directly from their Facebook page. SnapEngage starts at $60 per month.
9. Zoho SalesIQ
Not only can customers instantly talk with representatives through Zoho SalesIQ, but it lets you better track who your customers are. It includes geolocation tracking data. It also integrates with Zoho's CRM to suggest better go after up created by proactive and automated triggers. The company claims set up takes two minutes and can be customized to suit your needs. The basic plan for two users is free and can track and engage up to Five,000 visitors per month with one hundred talk sessions per month and thirty days of storage. The Basic plan goes for $17 per month, and that supports three users, 1,000 talk sessions and unlimited storage.
Editor's Note: Looking for CRM software for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a diversity of vendors for free:
Sara is a tech writer with a background in business and marketing. After graduating from UC Irvine, she worked as a copywriter and blogger for nonprofit organizations, tech labs and lifestyle companies. She commenced freelancing in two thousand nine and joined Business News Daily in 2013. Go after Sara Angeles on Twitter @sara_angeles.